Clinic Policies

Late Arrival and Resultant Condensed Treatment Time

Please arrive on time for your treatment in order to not compromise the treatment time of the next patient. A late arrival for your appointment will result in a reduction in treatment time. Your therapist may be able to extend the time, but that is solely up to the individual practitioner and is not a policy of the clinic. Please note that you will be charged for the treatment length that was initially booked regardless of a late arrival.

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Failure to Show

At least 24 hours notice is required to cancel or reschedule an appointment.  If less than 24 hours notice is given or if a patient misses an appointment, payment for the full treatment is required. A receipt will be issued stating that a payment was made for a No Show treatment, but will not indicate that treatment was received and may not be used as an extended health benefit claim.

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Behaviour and Conflict

Any form of verbal, physical, sexual, or slanderous type behaviour will not be tolerated, and it may be asked of you that you do not request future treatments with the therapist, and will be subject to review by management. You may be asked to refrain from using any services provided by the practitioners at Balance Anatomy, and/or you may be denied permission to use our online booking service.
 

**Each therapist/practitioner is an independently-contracted sole proprietor, and it is within their discretion to refuse treatment for any breach of the above noted policy. Each practitioner may also take extenuating circumstances into consideration before enacting the policy. Balanced Anatomy supports the therapists within the clinic, and will regulate and use the policy in order to maintain a healthy and safe work environment for each practitioner**